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With Elia , keeping track of your daily activities has never been easier.

Privacy Policy

At AHURAD SAS, we value your privacy and are committed to protecting your personal data. This policy explains how we collect, use and protect your personal information when you use our virtual assistant ELIA via WhatsApp.

Information we collect

We collect the following personal information when you use ELIA:

  • Registration data: name, telephone number, email address, and time zone.

  • Usage data: queries made, interactions and responses provided by ELIA.

  • Sensitive or Restricted Data: Access to your calendar and contacts, which allows us to provide a personalized experience, including automatic event integration, meeting scheduling, reminders, and daily tasks.

Use of Information

All information collected is intended solely to improve the functionality of ELIA and to offer a personalized experience via WhatsApp. In particular:

  • Calendar and Contacts: We access this data only to automatically integrate events and commitments into ELIA, manage meetings and reminders of important events.

  • Improving your experience: We use the data you provide to personalize each user's experience based on their previous interactions with ELIA.

  • Security and Privacy: We implement strict security measures to protect our users' data. We only access and use data that is necessary to improve the service and allow users to manage what data they share.

Do we share your information?

AHURAD SAS will not sell, rent or share your personal information with third parties without your consent, except in the following cases:

  • To comply with applicable laws, regulations and legal processes.

  • To protect the rights and security of AHURAD SAS, our users and the public.

  • With service providers working on our behalf under strict confidentiality agreements

Information Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. We use encryption, firewalls and other security technologies to protect your data. However, we cannot guarantee the absolute security of your information transmitted over the Internet.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for any legal, accounting, or reporting requirements. Once the data is no longer required, we will securely delete it.

User Rights

In accordance with Law 1581 of 2012 and Decree 1377 of 2013, you have the right to:

  • Know, update and rectify your personal data.

  • Request proof of the authorization granted.

  • Be informed about the use of your personal data.

  • File complaints with the Superintendency of Industry and Commerce.

  • Revoke authorization and/or request deletion of your personal data.

International Data Transfer

If we transfer your personal data outside of Colombia, we will ensure that the transfer complies with applicable data protection laws, including by implementing appropriate security measures to protect your data.

Contact

If you have any questions or concerns about this Privacy Policy, you can contact us through AHURAD SAS's official email address for ELIA: contacto@elia.com.co.

These policies are designed to comply with Colombian laws and regulations, including Law 1581 of 2012 on Personal Data Protection and Decree 1377 of 2013.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any significant changes via WhatsApp or email.

This Privacy Policy was last updated on November 11, 2024.

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